Overview

We work with a global fulfillment network to deliver Desview products as efficiently as possible. Orders may be shipped from an international warehouse or directly from our manufacturing facility, depending on destination, inventory availability and the shipping method selected at checkout.

Order Processing

Orders are generally processed within 1 to 2 business days after payment is confirmed. Processing times may be longer during product launches, promotional events, holidays or periods of unusually high demand.

An order is considered shipped when it has been handed to the carrier. You will receive a shipping confirmation email when tracking information becomes available.

Estimated Delivery Times

• Standard shipping: 5 to 10 business days.
• Expedited shipping: 3 to 5 business days when available.

Delivery estimates are calculated from the date the order is shipped and do not include order processing time. They are estimates only and are not guaranteed.

Shipping Charges

Available shipping methods and charges are shown at checkout before you complete your purchase. Shipping charges may vary by destination, order weight, package dimensions and delivery method.

Unless otherwise stated, customers are responsible for applicable customs duties, import taxes, brokerage fees and other charges imposed by the destination country.

Tracking Your Order

After dispatch, you can track your order using the tracking number in your shipping confirmation email. Tracking information may take 1 to 2 business days to become active. You may also track a shipment through the carrier's website or a third-party tracking service such as 17TRACK.

Delivery Delays

We are not responsible for delays caused by carriers, customs processing, weather, natural disasters, strikes, incorrect address information, public health events or other circumstances outside our reasonable control. If a shipment appears delayed or lost, please contact us at support@desview.com so that we can assist with a carrier inquiry.

Address Changes

Please review your shipping address carefully before submitting your order. Contact us as soon as possible if you need to make a change. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges, return-to-sender charges or other costs caused by an incorrect or incomplete address may be charged to the customer.

Damaged, Missing or Incorrect Items

Please inspect your package when it arrives. If an item is damaged, missing or incorrect, contact us promptly at support@desview.com with your order number and clear photos of the package and product. We will review the issue and provide next steps.

Contact

Questions about shipping should be sent to support@desview.com.