30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

• Unused and in original condition: The item must not show signs of heavy use or physical damage.
• Complete packaging: All original packaging, including anti-static bags, foam protectors and the outer box, must be intact.
• Included accessories: All accessories, including cables, mounts, sunshades and manuals, must be returned.
• Proof of purchase: You will also need the receipt or other proof of purchase.

How to Start a Return

To start a return, contact us at support@desview.com. Returns must be authorized by our support team before being sent back. Items sent back without first requesting a return will not be accepted.

Once your return is accepted, we will provide a return shipping address and specific instructions on how and where to send your package. Please contact our support team for the nearest authorized return center address, as we use global warehouses to expedite the process.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect. For electronic products such as monitors, please provide photos or a short video of the issue so that we can evaluate it and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, with all original packaging and accessories.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

• Approval: If approved, you will be automatically refunded to your original payment method within 10 business days.
• Processing time: Your bank or credit card company may need additional time to process and post the refund.
• Delayed refunds: If more than 15 business days have passed since approval and you have not received your refund, contact support@desview.com.

Non-Returnable Items

• Clearance items and gift cards.
• Items with signs of unauthorized disassembly or software tampering.

Contact

Return and refund questions should be sent to support@desview.com.